Privacy Policy – How gperya casino Protects Your Data

1 Information We Collect

gperya casino collects several types of information when you use the Platform. This information is necessary to operate your account, comply with security requirements, and provide the services you signed up for.

• Registration Information: Your full name, date of birth, email address, mobile phone number, and residential address as provided during account creation.
• Identity Verification (KYC): Copies of government-issued IDs, proof of address, and other documents submitted for identity verification before your first withdrawal.
• Payment Information: Details of your GCash, Maya, or bank account used for deposits and withdrawals, along with transaction amounts and dates.
• Technical Data: Your IP address, browser type, operating system, device identifiers, and timestamps of when you access gperya casino.
• Gaming Activity: Records of bets placed, games played, wins and losses, session duration, and any bonus or promotion participation.

We only collect information that is directly relevant to providing and securing our services. You control what optional communications you receive through your account settings.

2 How We Use Your Information

The personal information collected by gperya casino is used for the following purposes:

• Account Management: To create and maintain your account, verify your age and identity, and ensure you meet eligibility requirements.
• Processing Transactions: To handle deposits, withdrawals, and any refunds or adjustments to your account balance in PHP.
• Security and Fraud Prevention: To detect suspicious activity, prevent unauthorised account access, and investigate potential fraud or policy violations.
• Customer Support: To respond to enquiries, resolve disputes, and communicate with you about your account.
• Platform Improvement: To analyse how players use gperya casino and make improvements to navigation, game offerings, and overall performance.
• Legal Compliance: To fulfil any obligations required by applicable laws, including anti-money laundering and responsible gaming requirements.

We do not use your personal information for automated decision-making that produces legal effects without human review.

3 Sharing Your Information

gperya casino does not sell, rent, or trade your personal information to any third party for marketing purposes. We share data only in the following limited circumstances:

• Payment Providers: GCash, Maya, and Philippine bank partners receive the transaction details necessary to process your deposits and withdrawals. They handle your payment data under their own security and privacy standards.
• Identity Verification Services: KYC documents may be passed to trusted verification partners to confirm your identity before withdrawals are processed.
• Technology and Hosting Providers: Our platform infrastructure providers may process limited technical data as part of hosting and operating the website.
• Legal Obligations: Where required by law or a valid legal process, we may disclose your information to relevant authorities. We will notify you where permitted by law before doing so.

4 Data Security

We take the security of your personal and financial information seriously. gperya casino implements the following technical and organisational measures to protect your data:

• SSL Encryption: All data transmitted between your device and gperya casino is protected by SSL/TLS encryption to prevent interception.
• OTP Verification: Sensitive actions including login from new devices and withdrawal requests require one-time password confirmation sent to your registered mobile number.
• Access Controls: Access to your personal data within our systems is restricted to authorised personnel who need it to carry out specific functions.
• Secure Payment Handling: Payment credentials such as GCash and bank account details are handled by certified payment providers and are not stored in plaintext on our servers.

No system is entirely immune to risk. If you suspect your account has been compromised, contact our support team immediately at [email protected].

5 Cookies and Tracking Technologies

gperya casino uses cookies and similar technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise your browser, maintain your session, and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function. These keep you logged in during your session and enable core features like the game lobby and account balance display.
• Analytics Cookies: Help us understand how players navigate gperya casino so we can improve page layouts, game recommendations, and load times.
• Security Cookies: Used to detect suspicious login activity and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of gperya casino, including staying logged in between pages.

6 Data Retention

gperya casino retains your personal information for as long as your account is active and for a period after closure as required to meet legal, financial, and security obligations.

Specifically:

• Account registration details and KYC documents are retained for a minimum of five years after account closure to comply with applicable anti-money laundering requirements.
• Transaction records, including deposit and withdrawal history, are kept for the same minimum period for financial audit purposes.
• Gaming activity logs are retained for a reasonable period to support dispute resolution and responsible gaming monitoring.

When your data is no longer required, it is securely deleted or anonymised so that it cannot be associated with you.

7 Your Privacy Rights

As a player at gperya casino, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: If any of your personal information is inaccurate or outdated, you may ask us to correct it.
• Deletion: You may request deletion of your personal data. Note that some information must be retained for legal and financial compliance purposes even after your account is closed.
• Restriction: In certain circumstances, you may request that we limit how your data is processed while a dispute or query is being resolved.
• Objection: Where data is processed on the basis of legitimate interest, you may object to that processing.

8 Responsible Gaming and Data

As part of our commitment to responsible gaming, gperya casino may use your gaming activity data to identify patterns that suggest problematic gaming behaviour. This includes unusually long session times, rapid increases in deposit amounts, or activity that is inconsistent with your stated purpose.

Where such patterns are detected, we may reach out to offer responsible gaming resources, apply account limits, or trigger a review under our responsible gaming procedures. This data use is in your interest and forms part of our duty of care as an operator.

gperya casino is strictly for players aged 21 and above. For tools and guidance, visit our Responsible Gaming page.

9 Children's Privacy

gperya casino does not knowingly collect personal information from anyone under the age of 21. Our registration process includes age verification, and accounts found to belong to underage users will be closed immediately with any balance forfeited where fraud is confirmed.

If you believe a minor has registered an account or provided personal information on our Platform, please contact us at [email protected] so we can investigate and take appropriate action.

10 Changes to This Privacy Policy

gperya casino may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When we make significant changes, we will notify registered players via the email address on file.

The "Last updated" date at the top of this page reflects when the current version was published. Continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy.

If you have any questions about this Privacy Policy or how your data is handled at gperya casino, please reach out to us at [email protected]. We aim to respond to all privacy-related enquiries promptly.